Privacy Policy

Preliminary Statement

Hades Bet is committed to the responsible handling of personal data. This privacy policy constitutes a binding statement of the data processing practices employed by Hades Bet in connection with the operation of its online gaming platform. It details the categories of data collected, the legal bases for processing, the purposes served by such processing and the rights available to data subjects. All users are encouraged to read this document in full prior to registration.

Categories of Personal Data Collected

Data Provided Directly by the User

During account registration and subsequent use of the platform, the following data may be collected directly from the user:

Full legal name as it appears on identification documents
Residential address, including postcode and country
Date of birth for age verification purposes
Electronic mail address for account communications
Telephone number, where voluntarily provided
Currency preference for account denomination
Payment instrument details as required for deposit and withdrawal operations

Data Collected Through Verification Procedures

In fulfilment of regulatory obligations, Hades Bet may require the submission of supporting documentation:

Government-issued photographic identification (passport, driving licence or national identity card)
Documentary proof of residential address dated within the preceding 90 days (utility invoice or bank statement)
Evidence of payment method ownership (redacted card image or electronic wallet confirmation)

Data Generated Through Platform Usage

The platform automatically records certain technical and behavioural data during each session:

Internet Protocol (IP) address and approximate geolocation derived therefrom
Browser type, version and language settings
Operating system and device characteristics
Pages accessed, timestamps and session duration
Referring URL and exit page
Gaming activity records, including wagers placed, outcomes and bonus interactions

Legal Bases for Processing

Personal data is processed on one or more of the following legal bases, as applicable to the specific processing activity:

Contractual necessity – processing required to perform the agreement between Hades Bet and the user (account operation, transaction processing, game provision)
Legal obligation – processing mandated by applicable law (anti-money laundering checks, age verification, regulatory reporting)
Legitimate interest – processing undertaken in pursuit of Hades Bet's legitimate business interests (fraud prevention, platform security, service improvement), balanced against the rights of the data subject
Consent – processing based on the user's freely given, informed consent (marketing communications, non-essential cookies)

Data Processing Purposes

The personal data collected is applied to the following operational purposes:

Establishment, administration and maintenance of user accounts
Execution of financial transactions – deposits, withdrawals, refunds and adjustments
Verification of identity, age and source of funds in compliance with regulatory requirements
Detection, investigation and prevention of fraudulent, abusive or otherwise prohibited activity
Provision of customer support services across all available channels
Delivery of service-related communications, including account notifications and security alerts
Transmission of promotional communications where the user has opted in to receive them
Analysis of aggregated usage data to inform platform development and improvement
Compliance with requests from regulatory authorities, law enforcement agencies and courts of competent jurisdiction

Hades Bet may share personal data with the following categories of third parties, strictly to the extent necessary for the stated purposes:

Payment processors – financial institutions and payment service providers involved in executing transactions
Verification services – identity and age verification providers engaged for KYC compliance
Game providers – software companies whose products are available on the platform, where data sharing is required for game operation
Infrastructure providers – hosting, content delivery and cybersecurity service providers
Regulatory authorities – gaming commissions, financial regulators and other supervisory bodies as required by law

Hades Bet does not sell, lease or otherwise commercially distribute personal data to third parties.

Data Protection Measures

The protection of personal data is maintained through a combination of technical and organisational safeguards:

128-bit SSL encryption applied to all data in transit between user devices and Hades Bet servers
PGP encryption for the transmission of sensitive internal communications
Access control policies restricting data access to authorised personnel on a need-to-know basis
Periodic security assessments, penetration testing and vulnerability remediation
Staff training on data protection obligations and incident response procedures

Data Retention

Personal data is retained for the minimum period necessary to fulfil the purpose for which it was collected. Upon account closure, data is retained for such additional period as is required by applicable law or regulation. Following the expiry of all applicable retention periods, data is securely destroyed using industry-standard methods.

Rights of Data Subjects

Users of the Hades Bet platform possess the following rights in relation to their personal data:

Access – the right to obtain confirmation of whether personal data is being processed and, if so, to receive a copy of that data
Rectification – the right to request correction of inaccurate personal data or completion of incomplete data
Erasure – the right to request deletion of personal data where it is no longer necessary for the original purpose and no overriding legal obligation requires its retention
Restriction – the right to request limitation of processing in specified circumstances
Data portability – the right to receive personal data in a structured, machine-readable format and to transmit it to another controller
Objection – the right to object to processing carried out on the basis of legitimate interests
Withdrawal of consent – where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, users should submit a request via live chat or by email. Requests will be acknowledged within 48 hours and substantively addressed within 30 calendar days.

Amendments to This Policy

Hades Bet reserves the right to revise this privacy policy at any time. Material changes will be communicated via email to registered users and through a prominent notice on the platform. The revised policy takes effect upon publication.

Contact Information

For any enquiry relating to personal data or this privacy policy, users may contact the Hades Bet support team via email or the live chat facility, which operates 24 hours a day, 7 days a week.