Responsible Gambling

Framework and Principles

Hades Bet regards responsible gambling not as a secondary obligation but as a foundational component of its operating model. The platform has implemented a structured framework of tools, policies and procedures designed to support players in maintaining healthy gambling habits. This framework is informed by industry standards and regulatory expectations, and is subject to ongoing review and enhancement.

Player Protection Tools

Financial Controls – Deposit Limits

Players may establish maximum deposit thresholds on a daily, weekly or monthly basis. Once a limit is reached, the system will reject any further deposit attempts until the next applicable period commences. Reductions to existing limits take effect immediately. Increases to limits are subject to a mandatory cooling-off period – typically 24 hours for daily limits, 7 days for weekly limits and 30 days for monthly limits – during which the increase cannot be applied.

Financial Controls – Loss Limits

In addition to deposit limits, players may configure maximum loss thresholds across the same time periods. When the cumulative net loss reaches the configured threshold, the player's access to real-money gaming is suspended until the next period begins. This tool operates independently of deposit limits and provides an additional layer of financial control.

Session Duration Management

Players may set a maximum session length, after which the platform will display a notification and, optionally, terminate the session automatically. This tool is designed to counteract the loss of time awareness that can occur during extended gaming sessions. Session duration settings are configured through the account settings interface.

Reality Checks

The reality check feature delivers periodic on-screen notifications at intervals chosen by the player (for example, every 30, 60 or 120 minutes). Each notification summarises the elapsed session time and the net financial position for that session, providing the player with the information needed to make an informed decision about whether to continue.

Self-Exclusion Procedures

Temporary Exclusion

Players who wish to suspend their access to the platform may request a temporary exclusion for a defined period. Available durations include 24 hours, 7 days, 30 days, 90 days and 6 months. During the exclusion period, the account is fully locked: login is disabled, deposits are rejected and no gaming activity is possible. The player will not receive any promotional communications during this time. At the conclusion of the exclusion period, the player may contact the support team to discuss account reactivation.

Permanent Exclusion

Players who determine that they wish to cease gambling activity permanently may request irreversible account closure. This action cannot be undone. Upon permanent exclusion, the account is closed definitively, and no future account may be opened by the same individual. Any verified real-money balance at the time of closure will be paid out in accordance with the standard withdrawal terms.

How to Request Exclusion

Exclusion requests may be submitted through any of the following channels:

1. The "Responsible Gambling" section within the account settings interface
2. Live chat with a member of the support team
3. Email to [email protected] with the subject line "Self-Exclusion Request"

All exclusion requests are processed promptly. In the case of requests submitted via email, the account will be restricted within 24 hours of receipt.

Recognising Harmful Gambling Patterns

The following indicators may suggest that gambling behaviour has become problematic:

• Allocating funds to gambling that are needed for essential living expenses
• Attempting to recover losses by placing further wagers – a pattern commonly referred to as "chasing losses"
• Experiencing persistent preoccupation with gambling activity outside of gaming sessions
• Concealing the extent of gambling activity or expenditure from family members or associates
• Experiencing deterioration in professional performance, personal relationships or mental wellbeing as a consequence of gambling
• Borrowing money or liquidating assets to fund gambling
• Feeling unable to stop or reduce gambling despite a conscious intention to do so

If any of these indicators are present, the player is strongly encouraged to make use of the available platform tools and to seek guidance from a professional support organisation.

Safeguarding Minors

Access to the Hades Bet platform is restricted to individuals aged 18 and above. Age verification is conducted as part of the registration process and through ongoing KYC procedures. Parents and guardians are advised to employ parental control software to prevent underage access to gambling websites. Recommended tools include Net Nanny, Qustodio and built-in operating system parental controls.

Professional Support Organisations

Players who require independent assistance may contact the following organisations, all of which provide confidential, professional support:

• GamCare – provides free information, advice and support for individuals affected by problem gambling (gamcare.org.uk)
• BeGambleAware – an independent charity offering guidance, resources and a treatment referral service (begambleaware.org)
• Gamblers Anonymous – a fellowship of individuals sharing experience and mutual support in recovery from compulsive gambling
• National Gambling Helpline – 0808 8020 133, available free of charge, 24 hours a day
• Gordon Moody Association – residential treatment programmes for individuals with severe gambling addiction

Contact

Players seeking assistance with responsible gambling measures, limit configuration or self-exclusion may contact the Hades Bet support team at any time via live chat or by email